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The theory and practice of change management
Providing an examination of the key theoretical perspectives on organisational change, this text clearly demonstrates how the various themes can be applied within organisations to deal with the issues arising from organisational change.
Book
Performance dashboards
\"Tips, techniques, and trends on harnessing dashboard technology to optimize business performance In Performance Dashboards, Second Edition, author Wayne Eckerson explains what dashboards are, where they can be used, and why they are important to measuring and managing performance. As Director of Research for The Data Warehousing Institute, a worldwide association of business intelligence professionals, Eckerson interviewed dozens of organizations that have built various types of performance dashboards in different industries and lines of business. Their practical insights explore how you can effectively turbo-charge performance-management initiatives with dashboard technology. Includes all-new case studies, industry research, news chapters on \"Architecting Performance Dashboards\" and \"Launching and Managing the Project\" and updated information on designing KPIs, designing dashboard displays, integrating dashboards, and types of dashboards. Provides a solid foundation for understanding performance dashboards, business intelligence, and performance management. Addresses the next generation of performance dashboards, such as Mashboards and Visual Discovery tools, and including new techniques for designing dashboards and developing key performance indicators. Offers guidance on how to incorporate predictive analytics, what-if modeling, collaboration, and advanced visualization techniques. This updated book, which is 75% rewritten, provides a foundation for understanding performance dashboards, business intelligence, and performance management to optimize performance and accelerate results.\"--
eBook
New Realities in the Management of Student Affairs
Student affairs organizations are at a crossroads. They face expanding enrollments; a concomitant increase need for often more complex services; changing demographics; a growing cohort of non-traditional and first-generation students; shifting and more demanding responsibilities; and increased expectations from the greater campus community, parents, and external constituents. These challenges are intensified by the accelerating speed of advancements in technology, globalization, innovation, and student consumerism; and by the long-term reality of shrinking resources, and limitations on the ability to increase tuition and fees. This book shares alternative ideas about organizational design, and about ways to restructure roles and responsibilities to enable student affairs organizations to respond to these challenges and demands more effectively at a time of reduced resources. It also addresses the many emerging roles that student affairs organizations are increasingly being expected to address such as IT, fund raising and development, external communications, human resources management and professional development, as well as research and assessment and describes approaches developed by a variety of institutions. The contributors also pay attention to the solutions appropriate for smaller institutions, and for community colleges. They explore the various dimensions of change and offer frameworks to help student affairs leaders and practitioners to more effectively understand and manage the changes they are confronting; and describe ideas and solutions adopted by others within the profession.
eBook
Rethinking Performance Measurement
Performance measurement remains a vexing problem for business firms and other kinds of organisations. This book explains why: the performance we want to measure (long-term cash flows, long-term viability) and the performance we can measure (current cash flows, customer satisfaction, etc.) are not the same. The 'balanced scorecard', which has been widely adopted by US firms, does not solve these underlying problems of performance measurement and may exacerbate them because it provides no guidance on how to combine dissimilar measures into an overall appraisal of performance. A measurement technique called activity-based profitability analysis (ABPA) is suggested as a partial solution, especially to the problem of combining dissimilar measures. ABPA estimates the revenue consequences of each activity performed for the customer, allowing firms to compare revenues with costs for these activities and hence to discriminate between activities that are ultimately profitable and those that are not.
eBook
Organization and decision
\"Organizations deserve more attention than they have hitherto found-above all, a different sort of attention. This may seem a bold assertion given the many ways in which organizations are discussed in everyday communication and in the relevant scientific disciplines. But this is the very reason to concentrate our attention more strongly not on organizations as countable entities but on organization as a process. This is relevant from a theoretical perspective, given that inquiry into the essence of organization seems to have become unproductive (which is typical of questions of essence, indeed of what- questions per se). But a different understanding of organization could prove important for the purposes of practical policy. Precisely because organizations (again in the plural) have become crucial, indispensable to modern life, it could be important to have a better grasp of their \"intrinsic logic.\" Especially if heteronomy-be it subjection to owners or other \"masters,\" to liberal or socialist ideologies, or to representatives of interests that are themselves organized-is increasingly called into question, it could be important to give organizations a conception of themselves that enables them to answer for themselves\"-- Provided by publisher.
Book
Working Below the Surface
The chapters contributed to this book have been written by the staff and associates of The Tavistock Consultancy Service, whose distinctive competence is in the human dimension of enterprise and the dynamics of the workplace. From their own perspectives, they tell a story of the experience of working as consultants over the decade with individuals, teams and whole organizations.
The chapters contributed to this book have been written by the staff and associates of The Tavistock Consultancy Service, whose distinctive competence is in the human dimension of enterprise and the dynamics of the workplace. The intention is to identify and explore some of the key themes that have emerged, such as the emotional world of the organisation and the dynamics of resistance to change, and how these affect and influence the understanding of leadership and management in contemporary organizations. No attempt is made to reach a consensus, but rather to raise and map out a territory of continuing question and debate. Contributors:David Armstrong; Andrew Cooper; Tim Dartington; William Halton; Sharon Horowitz; Linda Hoyle; Clare Huffington; Kim James; Sarah Miller; Anton Obholzer; Jane Pooley; and Nick Temple. Part of the Tavistock Clinic Series.
eBook
